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Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse

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Complete downloadable Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Solutions Manual
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning

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Complete downloadable Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Solutions Manual
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning

Table of content

1. Introduction to Computer User Support.
2. Customer Service Skills for User Support Agents.
3. Writing for End Users.
4. Skills for Troubleshooting Computer Problems.
5. Common Support Problems.
6. Help Desk Operation.
7. User Support Management.
8. Product Evaluation Strategies and Support Standards.
9. User Needs Assessment Projects.
10. Installing and Managing end-User Computers.
11. Training Computer Users.
12. A User Support Utility Tool Kit. Appendices.

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