Solutions Manual for Customer Service Skills for Success 6th Edition by Lucas
$29.00
Complete downloadable Solutions Manual for Customer Service Skills for Success 6th Edition by Lucas. INSTRUCTOR RESOURCE INFORMATION
TITLE: Customer Service Skills for Success
RESOURCE:Solutions Manual
EDITION: 6th Edition
AUTHOR: Lucas
PUBLISHER: McGraw Hill Higher Education
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Complete downloadable Solutions Manual for Customer Service Skills for Success 6th Edition by Lucas. INSTRUCTOR RESOURCE INFORMATION
TITLE: Customer Service Skills for Success
RESOURCE:Solutions Manual
EDITION: 6th Edition
AUTHOR: Lucas
PUBLISHER: McGraw Hill Higher Education
Table of content
Chapter 1: The Customer Service Profession
Chapter 2: Contributing to the Service Culture
Chapter 3: Verbal Communication Skills
Chapter 4: Nonverbal Communication Skills
Chapter 5: Listening to the Customer
Chapter 6: Customer Service and Behavior
Chapter 7: Service Breakdowns and Service Recovery
Chapter 8: Customer Service in a Diverse World
Chapter 9: Customer Service via Technology
Chapter 10: Encouraging Customer Loyalty
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Test Bank for Basic Finance An Introduction to Financial Institutions Investments and Management 9th Edition by Mayo $29.00Add to cart
Complete downloadable Test Bank for Basic Finance An Introduction to Financial Institutions Investments and Management 9th Edition by Mayo. INSTRUCTOR RESOURCE INFORMATION
TITLE: Basic Finance An Introduction to Financial Institutions Investments and Management
RESOURCE:Test Bank
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TITLE: Starting Out with C++ From Control Structures through Objects
RESOURCE:Solutions Manual
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Complete downloadable Solutions Manual for Geosystems An Introduction to Physical Geography Second Canadian Edition 2nd Edition by Christopherson. INSTRUCTOR RESOURCE INFORMATION
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