Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse
$29.00
Complete downloadable Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Solutions Manual
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning
Complete downloadable Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse. INSTRUCTOR RESOURCE INFORMATION
TITLE: A Guide to Computer User Support for Help Desk and Support Specialists
RESOURCE:Solutions Manual
EDITION: 5th Edition
AUTHOR: Fred Beisse
PUBLISHER: Cengage Learning
Table of content
1. Introduction to Computer User Support.
2. Customer Service Skills for User Support Agents.
3. Writing for End Users.
4. Skills for Troubleshooting Computer Problems.
5. Common Support Problems.
6. Help Desk Operation.
7. User Support Management.
8. Product Evaluation Strategies and Support Standards.
9. User Needs Assessment Projects.
10. Installing and Managing end-User Computers.
11. Training Computer Users.
12. A User Support Utility Tool Kit. Appendices.
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Complete downloadable Solutions Manual for Lifetime Physical Fitness and Wellness A Personalized Program 13th Edition by Hoeger. INSTRUCTOR RESOURCE INFORMATION
TITLE: Lifetime Physical Fitness and Wellness A Personalized Program
RESOURCE:Solutions Manual
EDITION: 13th Edition
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RESOURCE:Test Bank
EDITION: 1st Edition
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Complete downloadable Solutions Manual for Personal Finance 10th Edition by Garman. INSTRUCTOR RESOURCE INFORMATION
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TestBankforManagementInformationSystemsManagingtheDigitalFirm&MultimediaStudentCDPackage10thEditionbyLaudon $29.00Add to cart
Complete downloadable Test Bank for Management Information Systems Managing the Digital Firm & Multimedia Student CD Package 10th Edition by Laudon. INSTRUCTOR RESOURCE INFORMATION
TITLE: Management Information Systems Managing the Digital Firm & Multimedia Student CD Package
RESOURCE:Test Bank
EDITION: 10th Edition
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